Lowe's Tires FAQs

Buying Tires

How do I find the right tires for my vehicle?Enter your vehicle make, model, and year on Lowestires.com and we'll provide a list of compatible tires based on your vehicle's specifications.I don't know my tire size. What should I do?Enter your vehicle's make, model, and year on Lowestires.com and we'll provide a list of tires that are compatible with your vehicle specifications. You can refine your search using filters in the search results. For example, if you prefer a certain brand or require a specific performance category, only those search results will be shown. From there you can read complete product descriptions, tire specs and warranty information.What is included in the price of the tires?The price of the tires includes the cost of the tires themselves. The installation cost includes shipping to the installer and having the tires installed on your vehicle. It does not include Tire Pressure Monitoring System (TPMS) service, which in some instances, may be required.What type of tire is best for my driving conditions?Lowestires.com offers filters to help you choose the best option for your needs. The best tire for you depends on your typical driving conditions. All-season tires are a great all-around option, while winter tires are designed for icy and snowy conditions. Performance tires are ideal for enhanced handling and speed, and off-road tires are built for rugged terrain.

Installation

Where can I get my tires installed?During checkout, you can choose to have your tires delivered directly to one of our trusted local installers. You'll be able to schedule an installation appointment at a time that works best for you.How do I cancel or reschedule my installation appointment?If you need to cancel or reschedule your installation appointment, please contact our Lowe's Tires Customer Service Team 1-888-960-8188 or support@lowestires.com immediately.What is a mobile installer?A mobile tire installer is a service provider that comes directly to your location—whether it's your home, office, or another convenient spot—to install, repair, or replace tires on your vehicle. Instead of going to a traditional tire shop, you can have a professional technician perform the tire installation on-site using specialized equipment in their mobile service van. This service offers added convenience, saving you time and effort by eliminating the need to visit a tire shop.

Shipping

How long does shipping take?Shipping times vary depending on your location and the availability of the tires. Typically, it takes 1 - 3 business days for your tires to arrive at your selected installer.How do I cancel or reschedule my installation appointment?If you need to cancel or reschedule your installation appointment, please contact our Lowe's Tires Customer Service Team on 1-888-960-8188 immediately.Is it possible to have my order shipped to my home or business address?We currently ship orders exclusively to our trusted network of local installers. By choosing one of our vetted installers, you ensure a seamless experience with guaranteed installation rates that you pay at checkout. This not only saves you time but also gives you peace of mind knowing your tires will be expertly installed by professionals who meet our high standards.

Customer Service

How do I contact Lowe's Tires Customer Support?

Our Lowe's Tires Customer Service Team is available:

Please call: 1-888-960-8188

Email:support@lowestires.com

Live Chat:

What should I do if I have a problem with my order?If you encounter any issues with your order, please contact our Lowe's Tires Customer Service Team 1-888-960-8188 immediately. We will assist you in resolving the issue as quickly as possible.How do I cancel my order?Please call our Lowe's Tires Customer Service Team on 1-888-960-8188 for assistance with cancelling your order.

Returns & Exchanges

Can I return or exchange my tires?Yes, we offer a hassle-free return and exchange policy. If you need to return an item, we can conveniently pick it up from the installer at no cost to you. Tires must be unused and unmounted and must be returned within 30 days for an exchange or refund, subject to certain conditions. If you'd like to initiate a return please contact our Customer Service team at 1-888-960-8188.Is it possible to return a used item?Once tires have been installed or used, they are no longer eligible for return due to safety and quality concerns. If you're unsure about your purchase, we recommend carefully inspecting the items before installation to ensure they meet your needs. If you have any questions or concerns before mounting, our customer service team can help guide you through the process.

Tire Warranties

Important: When you submit a warranty claim, your tires need to be sent back to the manufacturer for inspection and will not be returned even if the claim is denied.

Who Covers the Warranty?Tire warranties are exclusively provided by the tire manufacturer and determines if a warranty claim is accepted or denied. Lowe's does not provide tire warranties.

Continental Tires Warranty

General Tire Warranty

Ironman Tires Warranty

What's Covered Under the Warranty?Tire warranties typically cover manufacturer defects and tread life mileage. Some manufacturers may also offer road hazard warranties, which cover damage caused by potholes, nails, or debris.How Long Are My Tires Covered?Tire manufacturer warranties may vary by brand and model and may have coverage up to six years from the date of purchase or until the tire tread is worn down to 2/32 of an inch, whichever comes first. The warranty may cover mileage up to 80,000 miles and generally expires when the tread is worn down to 2/32 inches. Please refer to the tire warranty before purchase for important specific coverage details.What's Not Covered Under Warranty?Issues such as accidents, misuse, improper tire maintenance, vehicle condition, or vandalism may not be covered. These conditions may vary by brand and model. Please refer to the tire manufacturer warranty before purchaseHow do I submit a warranty claim?

1. Collect important information about your tires and the issue you're experiencing.This includes:

• Your Low's Tires order confirmation email (required).• Photos of the defect or damage, such as bubble, cracks, tears, nails or punctures (optional).• Details and receipts for any repairs or services completed on your vehicle (optional).• If you have already replaced the tires, please include the receipt for the installation of the new tires (optional).

Once you have collected the above information, please complete the Tire Inspection Form to start a new warranty claim.

Tire warranties are exclusively provided by the tire manufacturer. The manufacturer determines if a warranty claim is accepted or denied. Lowes does not provide tire warranties.2. Know the processTire warranties are exclusively provided by the tire manufacturer and determines if a warranty claim is accepted or denied. Lowe's does not provide tire warranties.